Patients & Families

Patients & Families Resources

We have many resources that can help you or a loved one who is living with substance use disorder. Locate peer support, recovery housing and more.

Patient Rescources

Access My Chart
Patients may access their health information online using MyChart. It is password protected and protected by an encrypted connection, so all information is safe from unauthorized access.
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Access Clinical Trials
Our clinical trials explore methods for managing and treating substance use disorders. Our research aims to prevent disorders from progressing and improve the overall health and wellbeing of people.
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Recovery Support Resources

Help for Healthcare Workers and First Responders
The Heroes Helpline provides a FREE, entirely confidential, telephone
support and referral service that affords first responders and healthcare workers the opportunity to seek treatment without fear of
judgment, stigma, or occupational threats.
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Recovery Housing & Other Resources
Interested in other recovery support services, such as recovery housing residences or resources for people younger than 18 years of age? See a list of more recovery support resources available from our partners in Texas.
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Frquently Asked Questions about Recovery Support Services
Recovery Support Services are an evidence-based practice funded through Substance Abuse and Mental Heath Administration (SAMHSA) that supports services to increase long-term recovery and recovery quality. Services are provided by peer specialists. Peer specialists help initiate services like counseling, sober housing, transportation, and medications. Peers provide support before, during and after treatment.

How do you define Recovery?
    • SAMHSA's working definition of recovery defines recovery as a process of change through which individuals improve their health and wellness,        live self-directed lives, and strive to reach their full potential.

What is Recovery Support?
    • SAMHSA advanced recovery support systems to promote partnering with people in recovery from mental and substance use disorders and            their family members to guide the behavioral health system and promote individual, program, and system-level approaches that foster health          and resilience; increase housing to support recovery; reduce barriers to employment, education, and other life goals; and secure necessary              social supports in their chosen community.
    • Recovery support is provided in various settings.
    • Recovery support services help people enter into and navigate systems of care, remove barriers to recovery, stay engaged in the recovery                process, and live full lives in communities of their choice.

What Are the Benefits of Recovery Support Services?
    • Support from someone who knows the community
    • Support from someone with lived experience who can guide you through recovery
    • Help with basic needs such as housing and transportation

Who Is Eligible for Recovery Support Services?
    • People with a history of alcohol or drug problems, including co-occurring mental health disorders, who are in or seeking recovery, along with            their family members and significant others.

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Frequently Asked Questions

What is substance use treatment telehealth?
Offering treatment via telehealth makes care easy to access anytime, anywhere — you complete virtual visits from home or wherever you feel most comfortable and can have medications mailed to you from our pharmacy partner (Genoa Healthcare) or pick up prescriptions at your local pharmacy.
What is Medication Assisted Treatment (MAT)?
Just as other health conditions are made better with medication, some substance use disorders get better with certain safe, evidence-based medications, known as MAT. This doesn’t mean that the medication cures the condition, but it does improve the lives of people who take it, like medications for thyroid, blood pressure, cholesterol, and other issues.
What medications does Be Well Texas prescribe?
At Be Well Texas, we prescribe medications for opioid use disorder because they are safe, proven effective, and help people to live longer, healthier lives and to meet their recovery goals. Your clinician will cover different medication and treatment options with you during your initial visit, including any medications and treatments that have or have not worked well in the past.

 Our goal is to help ensure we create the best care plan for your needs. We also combine medication treatment with expert medical care and advice, individualized and family-based therapy, digital health support tools, peer recovery coaching, and care coordination to ensure you have the right medication, resources, and support to work toward your unique recovery goals.
What is a Care Team? 
Each Be Well Texas client is matched with an interdisciplinary team of providers who collaborate with them to craft a treatment plan that fits their needs.

    • Clinicians are specially trained in addiction medicine and can prescribe medication, supervise care, and address related medical issues.
    • Therapists provide custom treatment plans and provide therapy to individuals and their families to improve mental health and coping skills.
    • Case managers coordinate with providers, agencies, and community resources to improve quality of life.
    • Care Advocates guide you through helping with scheduling, insurance, pharmacy issues, and more.
    • Peer Coaches accessible through our RecoveryTexas.org site bring understanding from their own lived experience of recovery to support you          as you journey through yours.
Can I enroll if I’m still using opioids, alcohol, methamphetamine, nicotine, or other substances?
Yes. Whether you want to reduce your substance use or stop entirely, we’ll customize your treatment to your unique needs and goals. 

We monitor substance use, including medication adherence, utilizing our lab partner (Quest Diagnostics). If you are near a Quest Diagnostic’s lab facility you can complete your screenings in person. If not, Be Well Texas can have a test kit sent to your home.
What if I miss a visit? Will I have to go without my medication?
We know that medications like buprenorphine are lifesaving, so we work to make sure that you have uninterrupted access to your prescriptions. Unexpectedly losing access to medication puts people at risk, and we never want to add stress or uncertainty to our patient's lives. 

If you miss a visit, our team is always here to help you reschedule, and you can message your provider in Be Well Texas’ MyChart application to discuss your needs and make a plan together.
How much do Be Well Texas’ services cost and what payment forms are accepted?
At Be Well Texas, we have many payment options including insurance, grant funding, and private pay based on a sliding fee scale. We have grant funding available for visits, medication and lab services, counseling, case management, and peer support if you are concerned about being able to afford treatment – treatment may be free for those who qualify. Call us to find out more.